L1 Customer Specialist - Customer Support Function

Bengaluru Full-time

About Scripbox

Scripbox is a friendly investment service that simplifies the investment journey of anyone who wants to get started with investing for whatever savings need they might have.

A dynamic, high energy work environment that provides an opportunity for learning and rapid growth for individuals. We value creativity, diligence and integrity

Scripbox is 2nd 'Most Influential financial brand' on Linkedin globally. Customers in 1000+ cities/towns in India.

Responsibilities

  1. Your job is to communicate and relate to many different people, so you've learned that being a keen listener and probing are the keys to success in effective communication
  2. You are the first & last point of contact of the customers, your professionalism will decide the positive for customer experience
  3. Thorough an understanding of business issues and providing sound client support, you need to quickly establish credibility as a reliable resource
  4. You should be able to establish highly effective relationships with customers, colleagues and key stakeholders that support and advance business goals and objectives
  5. Collaborate with other departments to resolve any issues that arise pertaining to ordering and inventory
  6. Assist other client support specialists, leads and management with tasks
  7. Answer and document incoming calls/chat & Emails in a timely and professional manner
  8. Must have a thorough knowledge of the product and be able to describe its functions, features and details to customers
  9. A general awareness about Mutual Funds will be great
  10. You must have hardcore competency in executing solution-based action; should be diagnosing inefficiencies, determining root causes, detail orientation and recommending solutions to the complex situation
  11. Must possess strong verbal & written communication

 

Experience, Skills and Attributes

  1. Strong Communication Skills – Verbal and written
  2. At least 0-1 years of experience in Customer Support Domain Wealth Management / Banking preferred

Apply for this opening at http://scripbox.recruiterbox.com/jobs/fk0f5a2?apply=true